Innovation That Matters

Indian courier service hires only deaf workers

Nonprofit & Social Cause

India has one of the largest deaf populations in the world, but social stigmas have eliminated many job opportunities for the roughly 6 percent of the population that is affected. Aiming to empower this isolated group economically, Mirakle Couriers is a service provider that hires only deaf workers. Mirakle Couriers offers a pickup and delivery service in Mumbai. The company puts a heavy emphasis on the training of employees—right down to the finer points of professional grooming—and has grown dramatically since its late 2008 launch. Its client list now includes Johnson Controls, Bain Capital and the Indian Hotels Company, among many others. Founded by former investment banker Dhruv Lakra, Mirakle Couriers stresses that it is “not a charity but a social business, where the social element is embedded in the commercial operations”. The firm plans to expand beyond Mumbai to other cities and countries around the world. Social entrepreneurs hither and yon: time to get in touch…? (Related: Adventures for sighted and non-sighted travellers — Network for people with disabilities.) Spotted by: Manoj Nahar



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