Innovation That Matters

Platform lets companies create branded, wiki-style repair manuals

Work & Lifestyle

Dozuki enables any brand to create their own wiki-style repair manuals which can be improved over time, available to download as PDFs, online, or as an app.

Repair manuals can often be a source of frustration, fraught with dull content, confusing directions and poor imagery. iFixit, on the other hand, has become well-known in the DIY world for its popular “how-to” style repair guides, and now brands can take the same approach to creating engaging and useful iFixit-style repair manuals of their very own. Launched last month by iFixit itself, Dozuki is essentially the software that iFixit uses to create its own manuals. The platform’s “Guidebook” module is designed to make it easy to create how-to instructions or publish service documentation for any complex device, with manuals available online as downloadable PDFs, through dedicated mobile apps or through custom API applications. Technicians can easily suggest changes to the current version, so manuals consistently get better over time, iFixit says. The “Answers” module, meanwhile, serves as an enterprise-grade Q&A for experts that can help focus expert conversations into a useful and searchable knowledge base. The company explains: “Dozuki isn’t just a content management system — it’s a community platform that empowers companies to give their expert customers a voice. Companies that allow their customers to extend their documentation will see consumers flock to sustainable, durable products. By joining the community, manufacturers have the opportunity to set a positive tone, provide leadership, and increase long-term demand.” Support costs, we’d imagine, are bound to be lower as well. Dozuki is now in private beta, with prices starting at USD 99 per month following a 45-day free trial. One to try out on your own customers or technicians? Spotted by: Judy McRae



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